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mobile home holidays in France and Spain
Help - Terms and Conditions - Page 1 of 2
Answer: The following Booking Conditions (2 pages) form the basis of your contract with EuroParcs Limited. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions “you” means all persons named on the booking (including anyone who is added or substituted at a later date) and “we” means EuroParcs Limited..
1. Making Your Booking
To make an on-line booking, you must complete the on-line booking form. If you book via our Call Centre you must complete the Booking Form sent to you. This must be completed by the first named person on the booking (“the party leader”). The party leader must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By completing the booking form the party leader confirms that he/she is so authorised. The party leader is responsible for making all payments due to us. All bookings are accepted subject to these Booking Conditions.
Once you have completed your booking form and all appropriate payments have been made, subject to availability, confirm your holiday by issuing a confirmation invoice. This invoice will be sent to you. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect as it may not be possible to make changes later.
2. Payment
In order to confirm your chosen holiday a deposit of 150€ per booking (or full payment if booking within eight weeks of departure) must be paid at the time of booking. If you wish to purchase the insurance policy we offer all applicable premiums must also be paid at the time of booking (you must be insured - see clause 7).
The balance of the holiday cost must be received by us not less than 8 weeks prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due in full and on time we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 6 below will be payable.
3. Your Contract
A binding contract between us comes into existence when we despatch our confirmation invoice to you. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with by the Courts of England and Wales only.
Changes to these Booking Conditions will only be valid if agreed by us in writing.
4. The Cost Of Your Holiday
We reserve the right to increase or decrease the prices of unsold holidays at any time. The price of your chosen holiday will be confirmed at the time of booking. We promise not to levy any surcharges.
We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.
Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking.
5. Changes By You
Should you wish to make any changes to your confirmed holiday you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of 35€ per booking will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. No amendment fee will be payable in respect of changes of your address or vehicle except where the vehicle change may result in higher fees being paid for your ferry / Eurotunnel crossing.
6. Cancellation By You
Should you or any member of your party need to cancel your chosen holiday once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our office. As we incur costs from the time we confirm your booking and may be unable to re-sell your holiday the following cancellation charges will be payable. Where the cancellation charge is shown as a percentage this is calculated on the basis of the total accommodation cost payable by the person(s) cancelling excluding insurance premiums and any amendment / cancellation charges which have already been incurred.
If your booking includes ferry crossings , Eurotunnel or car hire the cancellation terms for the transport element are in accordance with those of the relevant supplier since we act as an agent for them and not as principal.
Insurance premiums and amendment / cancellation charges are not refundable in the event of the person(s) to whom they apply cancelling.
Period before
departure within which written
notification of cancellation is received by us
More than 56 days
29 - 56 days
15 - 28 days
Less than 15 days
notification of cancellation is received by us
More than 56 days
29 - 56 days
15 - 28 days
Less than 15 days
as % of accommodation cost
deposit only
33%
66%
100%
If any member(s) of your party is/are prevented from travelling, the person(s) concerned will be able to transfer their place to someone else (introduced by you) providing the following requirements are complied with. We must be notified of the transfer(s) not less than two weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of 35€ must be paid before the transfer can be effected.
7. Insurance
We consider adequate travel insurance to be essential. Details of the insurance we offer are set out in the policy document enclosed with your booking form. If you decide not to purchase this insurance, you must give details of your alternative policy (insurer and policy number) on our booking form. If you fail to do so we will add the appropriate premiums for the personal travel insurance we offer to your confirmation invoice. These premiums must be paid as soon as possible as cover will not be effective until we receive all applicable premiums in full.
If travelling by car we strongly recommend you take out motoring breakdown insurance.
Please read your policy details carefully and take them with you on holiday. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies.
8. Changes And Cancellation By Us
We start planning the holidays we offer many months in advance. Occasionally, we may have to make changes both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after the date the balance of the cost of your holiday must be paid where either you have failed to make all payments due in full and on time or where we are forced to do so as a result of unusual and unforeseeable circumstances outside our control. We will not cancel after this date for any other reason.
Whilst most changes are minor, occasionally we have to make a significant change, for example a change of site or ferry route or change of ferry time by more than 12 hours. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) for significant changes to accept the changed arrangements or
(b) purchasing an alternative holiday from us of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one we will refund the difference, but if it is more expensive we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
Please note, the above options are not available where any change made is a minor one.
Where a change or cancellation relates to a transport element (ferry / Eurotunnel / car hire) liability is as set out in the relevant supplier’s terms and conditions.
If we have to make a significant change or cancel on or after the date the balance of the holiday cost must be paid, we will pay you compensation subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care.
Period before departure Compensation a significant change or per party cancellation is notified to you 15 - 56 days 60€ Less than 15 days 120€
In all cases our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 8 weeks before departure. No compensation will be payable if we cancel as a result of your failure to make all payment due in full and on time.
Very rarely, we may be forced by "force majeure" (see clause 9) to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Free Phone 1-800 805 905 |
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