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mobile home holidays in France and Spain
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We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by "force majeure". In these Booking Conditions "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
10. Our Liability To You
(1) Some accommodation, all transport and other services we arrange on your behalf belong to and are managed by independent suppliers. However, subject to these Booking Conditions, we accept responsibility should you or any member of your party suffer death, personal injury, illness, loss or damage as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents, suppliers or sub-contractors (providing they were at the time carrying out work authorised by us) except where any failure to perform or improper performance of the whole or any part of our contract was due to:-
(a) the act(s) and/or omission(s) of the person(s) affected or
(b) those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
(c) an event which either ourselves or the supplier of the service(s) in question could not have foreseen or avoided even with all due care.
(2) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you or any member of your party on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is 45€ per person affected as you are assumed to have taken out adequate insurance at the time of booking. Please also see clause 10 (5) below.
(3) It is a condition of the acceptance of liability set out in clause 10(1) of these Booking Conditions that you notify us of any claim you and/or any member(s) of your party has in accordance with clause 11 “Complaints And Problems”. For all claims any person(s) to whom any payment is made (and their parent or guardian if that person is aged under 18) must assign to ourselves or our insurers any rights they may have to pursue any third party in connection with the claim. You must provide us and our insurers with all assistance we may reasonably require.
(4) Please note we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (a) which, on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (b) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally, we cannot accept liability for any business losses.
(5) In all cases, our liabilities in respect of sea and rail carriers and the services they provide are limited as if we were carriers within the applicable international conventions (e.g. Athens Convention for travel by sea ) . For all claims which result from international carriage, compensation can only be paid in those situations where the carrier concerned would be obliged to pay compensation under the relevant international convention were a claim made against that carrier in that particular situation.
11. Complaints And Problems
In the unlikely event that you have any reason to complain or experience any problems with your holiday whilst away, you must immediately inform the supplier of the service(s) in question. Any verbal notification must be put in writing and given to the supplier as soon as possible. In addition you must notify us at our office by telephone and/or fax as soon as possible. Until we know about a problem or complaint we cannot begin to resolve it. Most problems can be dealt with quickly. If you remain dissatisfied, however, you must write to us within 30 days of your return to the UK giving your booking reference and full details of your complaint. For all complaints and claims that do not involve personal injury, illness or death we regret we cannot accept any liability if you fail to notify the complaint or claim entirely in accordance with this clause.
12. Behaviour / Site Rules
When you book with us you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the relevant owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions.
We expect all clients to have consideration for other people and to observe the site rules. If in our reasonable opinion or in the reasonable opinion of any other person in authority, for example a site manager, you or any member of your party behaves in such a way as to cause or be likely to cause danger, annoyance or distress to any third party or damage to property or are in breach of the site rules we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
13. Conditions Of Suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable international conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.
14. Special Requests And Medical Problems
If you have any special request you must advise us at the time of booking and clearly note it on your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot promise any request will be complied with unless we have specifically confirmed this in writing. Confirmation that a special request has been noted or passed onto the supplier or the inclusion of the special request on your confirmation invoice or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed all special requests are subject to availability.
If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline their reservation.
15. Passports, Visas & Health Requirements
You ( all persons on the booking form ) need to have a valid passport(s). It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. Irish and UK citizens do not need a visa for France or Spain. If you or any member of your party is not a Irish or UK citizen or holds a non Irish or UK passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
16. Financial Security
Your deposit and balance payments are held in a separate trust account until your holiday is completed. In the unlikely event of our insolvency before your holiday the monies you have paid are secure and will be refunded. If insolvency occurs during your holiday and as a consequence you incur additional costs, including repatriation, these will be refunded out of the monies you have paid held in the trust account.
17. Brochure Accuracy
Please note, the information and prices shown in our brochure and price list may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and price list at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
18. Delay
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.
19. Safety Standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of Ireland or the UK. As a general rule, these requirements and standards will not be the same as Ireland or the UK and may be lower.
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